AliDeck Privacy Policy

AliDeck and the protection of your data

 AliDeck has always treated the collection, use and security of customer data as an important aspect of our customer relationships and business operation. We have many essential policies and practices in place that mean our customers can share their information with us, safe in the knowledge that it will be kept securely and not be sold on or misused.

The General Data Protection Regulation (GDPR)

In May 2018 the General Data Protection Regulation (GDPR) comes into force. This new legislation has given us the opportunity to review our approach to the use of customer data and to add more clarity and transparency to our process.

The GDPR is a Europe-wide directive that is designed to strengthen and unify data protection for all individuals within the European Union.

A key component of the GDPR is for organisations to decide which legal basis they will use to manage and process customer data. AliDeck has decided to use Legitimate Interest as our legal basis.

Legitimate Interest as a legal basis

As a result of a Legitimate Interest Assessment carried out by AliDeck we are confident that we can use that as a legal basis to process customers data. Our policy for data processing is therefore that of Legitimate Interest (LI). Advice suggests that one legal basis should be chosen and stuck with to ensure a consistent approach and clarity for customers. In brief the reasons for choosing LI are:

  • Necessity – The processing activity is important because it allows the AliDeck Data Controller to achieve the following functions and responsibilities
  • Balance – The processing is unlikely to have a negative impact on the individual’s rights as it forms part of an expected commercial relationship with the contact and is used to add value, answer queries and provide information
  • Maintain contact with existing customers and prospects to achieve business growth targets
  • To keep customers informed of decking maintenance tasks
  • To facilitate the swift resolution of customer service issues
  • To manage guarantees and installation activities

The processing of email and mailing address data to complete these tasks is efficient, cost effective and swift, meaning we can manage data in an open and transparent way and deal with changes quickly.

It is highly unlikely that, given the commercial use, and the processes already in place in relation to collection, use and deletion, that the processing will cause any harm or distress to the individual.

From the start of the relationship and processing of data there is a transparent and expected approach to processing that is underpinned by good proactive management such as a clear Privacy Policy and easy to find unsubscribe options.

Both necessity and balance are key descriptions in the GDPR. The GDPR says, “the processing of Personal Data for direct marketing purposes may be regarded as carried out for a legitimate interest.’ An organisation may wish to rely upon Legitimate Interests where Consent is not viable or not preferred and the Balance of Interests condition can be met.”

The GDPR uses the phrase “may be regarded as…”, so organisations will still need to ensure they can establish necessity and balance their interests with the interests of those receiving the direct marketing communications.

For More Information

If you are an existing customer of AliDeck then you do need not to take any further action. If you want to withdraw from marketing communications then you can do that here: Email us to Unsubscribe

If you are new to AliDeck then we advise you to read our Privacy Policy here and if you want to withdraw from marketing communication then you can do that here: Email us to Unsubscribe

For further information about AliDeck and our approach to Customer Data Security please contact us: info@alideck.co.uk. For further information about GDPR please visit the ICO website.

Privacy Policy

AliDeck is a trading name of Canoports UK Ltd. Registered in England, company number 08562321.

AliDeck
Unit 27 Rochester Airport Industrial Estate,
Laker Road, Rochester,
Kent, ME1 3QX

At AliDeck, we are committed to protecting your privacy and information security. Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it now or may use it in the future and what your rights are.

Controllers of Information

Any personal information provided here or gathered by our website is controlled by AliDeck, at the address shown above.

We aim to process customer data and information provided by prospects in a fair and transparent manner. This document explains why we collect data, what we collect and how we use it. If you are unsure about how we are handling your information or you think we could improve our approach to data privacy please contact us using the information above.

What information do we collect? How do we use it? 

When you use our website or the online publications published on our site and/or register information with us, we may collect, derive, combine, access, or otherwise process your personal information for the following purposes:

  • The monitoring of customer traffic patterns and website usage to help us to develop the design and layout of the website
  • Notifying you of AliDeck news and information, which we think, may be of interest to you including by email or by physical mail, where you have granted us permission to do so
  • Offering, administering and providing products and services
  • Sending you surveys for quality management purposes

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

Legal basis for processing your data

Under the requirements of the General Data Privacy Regulation (GDPR) we use the following legal basis for processing your data:

In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services and to fulfil any contractual obligations we may have when you make purchases from us, such as guarantees.

We will never use your information in a way incompatible with this privacy notice. This will include amongst others:

  • We will not put any information about you on general release nor will we sell such information
  • We will not transfer personal data outside of the European Economic Area

Your consent

By using our website, you consent to the use of any information provided by you, collected from you, by AliDeck for the purposes described in this privacy notice. You have a right to withdraw your consent at any time for any of the processing activities that are based on your consent, by sending us an e-mail to info@alideck.co.uk.

Retention

We collect personal information for specific purposes and on specific legal bases and endeavour to collect only the personal information required for those purposes. Once this purpose has been fulfilled and the personal information is no longer required, we will anonymise your data by removing any identifiable information or erase it.

Your rights

You have the right to request, at reasonable intervals, access to the personal information we have collected about you. Please refer any access request to info@alideck.co.uk.

When requesting access to your personal data please provide as much detail as possible about what personal data you would like access to and include in the subject line that it is in regard to an access request. For complying with your access request, we may ask you to provide us with evidence of your identity plus some additional information. We also reserve the right to charge for the cost of providing the information if it is deemed excessive.

If you so choose you may request us to rectify, erase or block the processing of your personal data if that personal data is no longer accurate, up-to-date or when the further processing of that personal date would be in violation of applicable data protection legislation.

You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means called a data portability request. You have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

You have a right to information about how we are processing information about you and we have an obligation to processes only a minimum of data for specific, explicit and legitimate purposes in a fair, lawful and transparent manner. This privacy notice fulfils our obligations to provide you with information but you should contact us directly if you have any questions or concerns.

You have a right to lodge a complaint about any aspect of how we are handling your data with the Information Commissioner’s Office in the UK who can be contacted here: https://ico.org.uk/concerns/

If you have questions regarding your privacy we are happy to discuss privacy and data protection with you. You may contact our us on info@alideck.co.uk.

Security

We endeavour to take all reasonable steps to protect your personal data, including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

Applicable data protection law

This privacy notice has been based on the General Data Protection Regulation (GDPR). If you are subject to more stringent data protection legislation, please refrain from using this website or any of our other services.

Changes to this notice

We might periodically change this privacy notice. If we decide to change our privacy notice, we will post those changes on this page. We therefore recommend you re-visit this page periodically to check for changes.

AliDeck Terms and Conditions

BACKGROUND: This agreement applies as between you, the Purchaser and AliDeck (a trading name of Canoports UK Limited). Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your purchase. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. No part of this Website is intended to constitute a contractual offer capable of acceptance. The Purchaser’s order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

  1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” means collectively the personal information, Payment Information and other information provided by the purchaser held by AliDeck to effectively process enquiries and orders;

“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;

“Goods” means any products that Canoports UK advertises and / or makes available for sale through this Website;

“AliDeck” means Canoports UK Limited trading as AliDeck whose registered office is at Milwood House, 36b Albion Place, Maidstone, Kent, ME14 5DZ.

“Service” means collectively any facilities, tools, services or information that AliDeck makes available through the Website or otherwise either now or in the future;

“Payment Information” means any details required for the purchase of Goods from AliDeck. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchaser” means any person or business that buys Goods from AlIDeck; “Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises” Means our place of business located at Unit 27 Laker Road, Rochester, Kent, ME1 3QX.

“User” / “Users” means any third party that accesses the Website and is not employed by AliDeck and acting in the course of their employment; and

“Website” means the website that you are currently using (www.alideck.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. International Customers

If Goods are being ordered from outside AliDeck’s country of residence, import duties and taxes may be incurred once the Goods reach their destination. AliDeck is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser is buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and AliDeck gives no guarantee that the packaging of the Goods will be free of signs of tampering.

  1. Accounts

3.1 In order to purchase Goods from AliDeck, certain personal details and Payment Information are required to process orders. By providing this you represent and warrant that:

3.1.1 all information you submit is accurate and truthful;

3.1.2 if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and

3.1.3 you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

  1. Termination and Cancellation

4.1 Either AliDeck or a User may terminate an Account. If AlIDeck terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

4.2 If AliDeck terminates an Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

4.3 AliDeck reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

  1. Payment

5.1 Any and all invoices are due for payment on the date shown on the invoice, unless alternative arrangements have been agreed between the Purchaser and AliDeck.

5.2 Interest will be charged on a daily basis, commercial interest at 4% above the base rate of Barclays Bank Plc obtaining at the time.

  1. Goods, Pricing and Availability

6.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from AliDeck correspond to the actual Goods, AliDeck is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 10.1 for incorrect Goods.

6.2 Where appropriate, you may be required to select the required size, model, colour and number of the Goods that you are purchasing.

6.3 AliDeck does not represent or warrant that such Goods will be available. Stock indications may be provided at point of quote, however stock cannot be reserved until an order is placed. Lead times will be advised when you place your order.

6.4 All pricing information provided is correct at the time of supply. AlIDeck reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

6.6 All quotes include VAT. AliDeck’s VAT number is 170 6048 24.

  1. Property, Risk and Account of Profits

7.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by AliDeck. Title remains with AliDeck until payment is complete.

  1. Delivery

8.1 AliDeck will notify you by way of email or phone when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

8.2 If AIiDeck receives no communication from you, within 24 hours of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

  1. Returns PolicyAliDeck aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

9.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 24 hours to arrange collection and return. AliDeck is not responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.

9.2 If any Goods purchased have faults when they are delivered, the Purchaser should contact AliDeck within 24 hours to arrange collection and return. AliDeck is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

9.3 If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.

9.4 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to AliDeck within 10 working days and arrange collection and return. AliDeck is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.

9.5 If the Purchaser wishes to return Goods to AliDeck for any of the above reasons, please contact us using the address given above, or via email (info@alideck.co.uk) to make the appropriate arrangements.

  1. Changes to the Service and these Terms and Conditions

AliDeck reserves the right to change the Website, its Content or these Terms and Conditions at any time. Users and Purchasers will be bound by any changes to the Terms and Conditions from the first time the Website is used by them following the changes. If AliDeck is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.

  1. Limitation of Liability

11.1 To the maximum extent permitted by law, AliDeck accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

11.2 Nothing in these Terms and Conditions excludes or restricts AliDeck’s liability for death or personal injury resulting from any negligence or fraud on the part of AliDeck.

11.3 Nothing in these Terms and Conditions excludes or restricts AliDeck’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

11.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

  1. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and AliDeck.

  1. Notices

15.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@alideck.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

15.2 AliDeck may from time to time send you information about our products and/or services. If you do not wish to receive such information, please send an email to info@alideck.co.uk stating that you wish to unsubscribe

  1. Law and Jurisdiction

These Terms and Conditions and the relationship between you and AliDeck shall be governed by and construed in accordance with the Law of England and Wales and AliDeck and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.